Refund Policy

If you are not satisfied, email support@onpage.site within 14 days of your first subscription payment and we will refund it in full. No explanation required.

This applies to the first payment on a subscription, monthly or yearly. It does not apply to a renewal of a subscription you have already been using.

Consumer law normally gives you 14 days to withdraw from a distance contract for digital services.

At checkout you expressly request that we begin providing the Service immediately, and you acknowledge that once your page is published you lose the statutory right of withdrawal for the part of the Service already supplied. This is required by Article 16(m) of Directive 2011/83/EU and the equivalent UK regulations, and Paddle records that acknowledgement at checkout.

Our own 14-day money-back guarantee above is offered voluntarily and is more generous than the statutory minimum. Your mandatory consumer rights are unaffected by anything in this policy.

Subscriptions renew automatically. Renewal payments are not refundable, because you are notified of the renewal date in the billing panel and can cancel at any point beforehand.

Cancelling stops the next charge. It does not shorten the period you have already paid for: your page stays online until that period ends.

Yearly plans are not refunded pro-rata after the 14-day window. Choose monthly if you want the shorter commitment.

As a matter of goodwill, if you cancel a yearly plan within 30 days of an unintended renewal and have not used the Service in that period, contact us and we will look at it case by case.

The AI add-on is refundable in full at any time before you submit your first brief, because nothing has been produced yet.

Once generation has started, the add-on is not refundable: the compute cost is incurred immediately and the output is delivered to you. This is why we include three revisions rather than a refund - so you can steer the result.

If generation fails for a technical reason on our side, no revision is consumed and we will re-run it at no cost. If it fails repeatedly, we refund the add-on in full.

Dissatisfaction with the artistic outcome, after revisions have been used, is not by itself a ground for refund. Generative output is inherently variable and this is disclosed before purchase.

Where a page was suspended or terminated for breaching the Acceptable Use Policy.

Where a refund is requested after the 14-day window on a renewal.

Where the account shows signs of fraud, payment abuse, or repeated refund-and-resubscribe cycles.

For the unused portion of a period after you voluntarily delete your page before it ends.

If we discontinue the Service, or terminate your subscription for our own convenience while you are in good standing, we refund the unused portion of your prepaid period automatically. You do not need to ask.

Email support@onpage.site from the address registered on the page, telling us the subdomain and roughly when you paid. We reply within 2 business days.

Approved refunds are issued by Paddle to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

Please contact us before raising a chargeback. A chargeback freezes the account while the dispute runs and is slower for you than a direct refund. Accounts with unresolved chargebacks may be suspended.